Subwoofer stopped working
No sub no club
9/14/2023
Subwoofer stopped working after only having for a year. Id like to get it replaced under warranty via LG. Ive always had LG products and this one has failed. Im highly dissatisfied/disappointed.
Originally posted on lg.com
No, I do not recommend this product
Defective product/Poor customer service
Kate000000
8/22/2023
LG customer service is absolutely awful and I wouldnt recommend there products to anyone. I bought my sound bar about two years ago and within the first year the subwoofer stopped working completely. I ignored that and kept using just the sound bar. Earlier this year the sound bar itself started to act up. Within 10 minutes of using it each time the sound would drop dramatically. We would tuen it off and tuen it back on and it would work for all of 10 minutes and the sound would drop dramatically again. Turning the volume up more did not help the sound. When I reached out to LG they would not replace the sound bar because it has been over a year since I purchased it. I only had it for two years and the whole system basically stopped working. After doing research I found that it is very common for this model to have these issues. So LG basically made a product that has issues and wont help the customer by replacing it. LG does not stand by their products and obviously dont care that they sell defective products to their customers. I will never buy another LG product after what I experienced with this sound bar and customer service.
Originally posted on lg.com
No, I do not recommend this product
Subwoofer died overnight
Marine2015
7/21/2023
Worked great until the subwoofer stopped working. I led loved to get it replaced by LG.
Originally posted on lg.com
No, I do not recommend this product
Good product warranty not good
BHayes
7/19/2023
Sub-woofer went out after a year and a half of purchase. Unable to do anything under warranty.
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
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seems well built but it didnt last.
redcomshell
7/12/2023
I bought this 3 years ago and the subwoofer failed twice. The second time it was out of warranty and they did replace it so that was nice but now we are on year 3 and the main unit failed. I called LG support and they said I can try a new power supply so now I am waiting for that to come in. I only gave 2 stars since they customer service reps were friendly.
Originally posted on lg.com
No, I do not recommend this product
Great Sound Bar
GLPJWP6415
7/11/2023
Easy set up and sounds great. Replaced the same model that took a power hit.
Originally posted on lg.com
Yes, I recommend this product
Poor quality.
Jim567
6/24/2023
I have had this sound bar for 2 years and how the sound level and quality drops by 1/2 at any time regardless of input. I have to turn it off and on which resets it. I will look into having it repaired but I doubt that will be successful at a reasonable cost.
Originally posted on lg.com
No, I do not recommend this product
Not a quality product
KT526
5/26/2023
I had this sound bar about 2 years and it is no longer a fully functioning unit. The subwoofer stopped working rendering the speaker system useless. I hope they work on improving the quality of their audio products and stop making disposable speakers that arent worth the investment.
Originally posted on lg.com
No, I do not recommend this product
Wont be purchasing anymore LG products
Soundsnotgood
5/3/2023
I have a similar issue to others. The volume works fine for 30ish minutes and then suddenly drops out. The only way to fix the issue is to turn off the soundbar and turn it back on.
Its incredibly frustrating that this happens and LG has no way of actually fixing the problem and since these issues only happen outside of the warranty window they are not responsible. Hopefully they understand who will be responsible when people stop buying their things and they eventually go out of business.
Originally posted on lg.com
No, I do not recommend this product
Great till the subwoofer quit working
Nelson9630
4/30/2023
I bought this over two years ago and noticed the subwoofer wasnt working. There is no green light on it the back and pairing isnt changing anything. Tried unplugging both and waiting 5 minutes. Still no change. I have trust lg products and have multiple lg products. This is the worse one I have owned because it didnt last Waste of money if it doesnt last
Originally posted on lg.com
No, I do not recommend this product
Doesnt Last but 2 years
NOT WORTH INVESTMENT
4/11/2023
Great soundbar until LG pushes an automatic software update that fries the subwoofer. LG will take no responsibility and expects you to fix it or purchase an entirely new system. Seems like some kind of scam theyre running. DO NOT PURCHASE if you expect this to last longer than 2 years.
Originally posted on lg.com
No, I do not recommend this product
Buy Anything Else..
fhoiihohodgdofighdofigv
4/7/2023
I wish I could give and extremely poor rating. Stay away from this system. . Paired the LG TV all was fine. 3 months later I paired to my phone and the subwoofer dies. The sub still has a solid green light indicating that it is paired to the sound bar but yet there no sound. Ive tried all the so called fixes found on the internet but with no success. I have LG products everywhere in my home but this item is headed for the dumpster.
Originally posted on lg.com
No, I do not recommend this product
Great sound bar/sub combo when it was working.
dave_j_rye
3/30/2023
In exactly the same situation as many who purchased this sound bar/sub combo. I purchased mine December 9th of 2020. Initially the sound bar/sub connection would drop and have to be reset. Last month the sub died and will not even power up. Called customer server they couldnt do anything for me stating the warranty. Ive been a long LG customer and never had any problems with any of their products until this purchase. Very disappointed to say the least.
Originally posted on lg.com
No, I do not recommend this product
Subwoofer connection issues
Junowho23
3/27/2023
When I first hooked up worked great then started having subwoofer connection issues had to keep hard reset connection thought its a hassle but whatever then it just kept getting worse and worse I did research online for the issue if I would have known this was issue I would have bought something else.
Originally posted on lg.com
No, I do not recommend this product
Frustrating
Junowho1
3/22/2023
Subwoofer constantly disconnects have to do hard resets constantly should have returned it sooner past return date should have warranty sooner. I dont I just think it should work seemlessly. Now the subwoofer doesnt turn on at all. So I left with a tin sounding sound bar. Wish I would have known sooner I would have went with something else.
Originally posted on lg.com
No, I do not recommend this product
Has manufacturing defects
KK2023
3/10/2023
This is the second time I am buying this same device to use it with my LG OLED and after using it for a little over a year it started causing the same exact issues as the previous one: the sound suddenly drops after 30 minutes and of use and I have to power off the TV and back to make it work again.
Originally posted on lg.com
No, I do not recommend this product
Subwoofer died
Dgn30
3/7/2023
After two years the subwoofer stopped working and wont pair to the sound bar. Contacted LG and they wont do anything.
Originally posted on lg.com
No, I do not recommend this product
Subwoofer died after 2 years
Greiver31
3/4/2023
Bought this Soundbar for Christmas 2 years ago. It sounded decent and was a great value at the time. Now I know why sun is completely fried after 2 years. Wont buy LG again. Sad cause my LG tv is great. But that will be replaced with another brand when it dies.
Originally posted on lg.com
No, I do not recommend this product
Subwoofer
Jp80
2/8/2023
Horrible didnt last 2 years. Would not recommend
Originally posted on lg.com
No, I do not recommend this product
Subwoofer Doesnt last
Cp256
1/30/2023
I bought this sound bar with subwoofer 2 years ago assuming it would last at the least 5 years. I am hard of hearing and bought the unit with subwoofer to enhance tv viewing for me. Unfortunately a couple months ago I realized the subwoofer wasnt working no green or red light in the back of the unit. After multiple attempts to reconnect I reached out to LG customer support for assistance on 2 occasions. They ended up telling me I should have purchased an extended warranty. Customer support was not helpful. The outside technician they referred me to was rude and not helpful. I didnt purchase an extended warranty because I trusted LG to make a product that would last longer than 2 years. Now I am left with a working sound bar only.
Originally posted on lg.com
No, I do not recommend this product
Defective Subwoofer
Defective Subwoofer
1/18/2023
Bought 2 systems. The subwoofer stop working within a few months on the first one and a little over a year on the second one. Defective. Do not recommend.
Originally posted on lg.com
No, I do not recommend this product
A Very Disappointing product
Disappointed Comm Tech
1/16/2023
Very shortly after the warranty expired the subwoofer Sbn5B-W ceased working. I have a technicians diploma so I investigated. A power supply failure became obvious as the cause. Looking for a schematic I found the discussion forums were alive with users having issues that appear to be identical to mine. An email to the president has yielded no results as yet. No schematic is available LG recommends replacement of the entire EBR89625801 board which appears to be common throughout the entire series of LG sound bar subwoofers. After I complete this review I intend to see if I can get a replacement power supply/amplifier board from LG customer service.
Originally posted on lg.com
No, I do not recommend this product
Subwoofer died within 2 years
Ajenks92
1/8/2023
In about 18 months the subwoofer stopped working. Have continuously been trying to reset the system but no luck. Unfortunately going to have to buy a whole new system as the cost of repair is not practical. Disappointing.
Originally posted on lg.com
No, I do not recommend this product
This product is horrible
darogo
1/6/2023
Ive now been through two of these. The subwoofer on this model stopped working. I returned it for a new one and the subwoofer on the new one stopped working as well I tried to get my money back but LG wont return my money. Instead they fixed it and gave it to back to me. I fought to get a refund and they refused. Save your money and go with a different company
Originally posted on lg.com
No, I do not recommend this product
Subwoofer died within 2 years
stuck65
1/3/2023
Subwoofer died within 2 years. Couldnt stop my neighbors from connecting to it via bluetooth.
Originally posted on lg.com
No, I do not recommend this product
JEM SN6Y
JEMBMJ SKD4
12/29/2022
I recently both this product to replace a prior product. This was an amazing item. Amazing design and sound quality is just as amazing.
Originally posted on lg.com
Yes, I recommend this product
Soundbar issue
Bbatch
12/28/2022
LG Soundbar woofer stop working within two years. The unit has no power going to it. The unit was hardley used like new and is out of the Mfg warranty. Its not worth the money LG charges to fix. Garbage unit there is no reason this should
stop receiving power.
Originally posted on lg.com
No, I do not recommend this product
Do not waste your money
123Cameron123
12/17/2022
Do not waste your money the subwoofer will stop working after a year and lg has 0 support to help with the problem Ive unfortunately read a lot of reviews and it seams this is a very common issue
Originally posted on lg.com
No, I do not recommend this product
Lg sound bar 3.1
Lg sn6y
12/5/2022
Always chose lg great brand great product its not one of them 1000 systems but Im very much satisfied nice sound love to watch 4k movies has a lot of bang for the buck and use it to watch Sunday night football on my 75 inch lg tv thank you lg will continue to purchase your products good old Korean manufacturing
Originally posted on lg.com
Yes, I recommend this product
Subwoofer died
Boatdrinknc
11/17/2022
The sound bar/ subwoofer was working fine until the subwoofer stopped pairing with the sound at. I tried all of the recommended pairing solutions with no success.
Originally posted on lg.com
No, I do not recommend this product
Subwoofer lasted less 18 months
PB1977
10/18/2022
Subwoofer lasted less than 18 months. Powers up randomly sometimes pairs and then doesnt work again. Very frustrating.
Originally posted on lg.com
No, I do not recommend this product
Terrible experience
HatesLG
10/12/2022
I bought this less than 2 years ago and after limited use the subwoofer failed. LG was no help offering only to repair it at my cost if I shipped it back. There are many reviews of subwoofer problems. Ill spend my money on another brand rather than on getting this repaired
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
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Why has my subwoofer stopped working
WTL2
10/11/2022
I bought the sound bar with my 65 GX tv in April21 and by August 22 the subwoofer stopped working. The power light doesnt come on. LG phone tech did what he could but its dead. Its also concerning how little support there is for this product. I live in Chicago area too.
Originally posted on lg.com
No, I do not recommend this product
Links well with our LG 65 In OLED
MFleming
10/6/2022
Durable sleek works with or without the bass module.
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
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Seamless customer service experience
Jerry5659
10/6/2022
Bought a 3.1 LG Soundbar about a year ago and paired it to my LG TV. Fantastic sound and worked liked a charm until the sub woofer died. Inexplicable but would not power up. Got on the phone with a very friendly customer service rep who agreed it needed to be sent back/repaired. She sent me a FedEx label and boxing materials. I then sent the entire unit back to LG. 10 days later I received it back and hooked it back up to my TV and everything works like a charm. I think they actually just replaced the Sub which I was happy with.
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
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Faulty Components
BrentG
9/28/2022
Lasted just under 2 years before the subwoofer died. Read online and see that hundreds of people had the same issue after a firmware update pushed out by LG. Customer service would not do anything but recommend taking it to one of their service centers to pay $150+ to repair.
Originally posted on lg.com
No, I do not recommend this product
Subwoofer failed less than 2 years old
Tim atl
9/21/2022
Same as every one else was great until the subwoofer died after less than two years of limited use. Very disappointing. Obviously a systemic design or manufacturing issue. LG should provide an extended warranty or recall this product. Will not consider LG products in the future.
Originally posted on lg.com
No, I do not recommend this product
Subwoofer died
Jon06
9/6/2022
As with the others LG has issues with subwoofers just dying. Buy a better brand.
Originally posted on lg.com
No, I do not recommend this product
Great Sound for the Price
APOT
9/6/2022
Have had it for a year and needed to get the woofer replaced Best Buy covered. Love having it back and fully functioning The woofer really packs a punch.
Originally posted on lg.com
Yes, I recommend this product
subwoofer poor
Xxken
9/1/2022
I brought feb2021 and barely used it and the subwoofer stopped working no lights at all.
Originally posted on lg.com
No, I do not recommend this product
Broke after 6 months
Marybreau
8/25/2022
Trying to get service was a joke. I had to call 5 time to LG to get a return processed correctly.
Originally posted on lg.com
No, I do not recommend this product
Poor Equipment All Around
johnnyb123
8/23/2022
Im giving this a terrible review because the subwoofer does not will not and can not connect. I have gone through all of the steps to fix this that are both online and through LGs customer service with no results. No there is not light on the subwoofer at all and it will not turn on.
They said that my product was out of warranty and gave me the number of a repairman lol. Kill me. What is the point of this?
You cant stand by your product and instead send me to a 3rd party to get it fixed? The cost of the fix is more than the unit is worth.
Sound quality was overall poor and we are in a row home so you are very close to the system. The major gripe of course is the lack of connection on the subwoofer but overall the product is bad. Avoid.
Originally posted on lg.com
No, I do not recommend this product
Owned this system for just under 2 years
GENII Joseph Morant
8/21/2022
Owned this system for just under 2 years
Within that time it was used VERY little-
The subwoofer inexplicably stopped functioning
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
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Fixed finally
Lg sound
8/20/2022
Glad I bought it great sound awesome price match my LG TV
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
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Subwoofer died
JC502
8/8/2022
I really enjoyed the sound the soundbar and subwoofer produced but like many others my subwoofer has now died. Its been plugged into a surge protector since it was new but now it doesnt turn on at all.
Originally posted on lg.com
No, I do not recommend this product
Subwoofer died
Billh55
7/18/2022
Was a decent soundbar until the subwoofer died at approx 18 months. Read the reviews and see how widespread this problem is. LG should make it right imo warranty or no warranty.
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
Features
Quality
Value
Subwoofer will stop working
Awfulsound
7/7/2022
Bought this less than 2 years ago and all of a sudden the subwoofer would not connect any more. Great product if you want to buy a new one every year and a half
Originally posted on lg.com
No, I do not recommend this product
Purchased in April 2021 already broken
LG AKB75595331
7/6/2022
Purchased in April 2021 already broken. Dont know what to make of this product because I have a sound bar on a separate TV that I have owned for over a decade
Originally posted on lg.com
No, I do not recommend this product
Subwoofer stopped working
L Mack
7/3/2022
Like many reviewers my subwoofer stopped working about a year after purchase. I went through most of the measures online to correct the problem but they either did not work or the solution only fixed the problem a short period. I eventually sought out the source LG and went through a lengthy communication over phone and later email. The outcome of our communication was awesome. I sent the unit free of charge back to LG and they fixed the problem free of charge. This was latter 2019 when the issue began and the repairs were completed by early 2020. Ive had no other issues with my system since that repair.
Originally posted on lg.com
Yes, I recommend this product
Good product when it worked just like many others
amseitchik
7/1/2022
Purchased the soundbar and subwolfer when I bought an LG OLED TV. Product worked great until it didnt. Like so many who have written reviews the subwolfer just stopped working. No power. Done. Did all the troubleshooting. To add insult to injury the support from the chat was as bad as it gets. Frustrating and useless. The TV has been great but I would NOT purchase the soundbar and subwolfer and wont purchase any LG audio products in the future
Originally posted on lg.com
No, I do not recommend this product
